Frequently Asked Questions
You can schedule a tour or apply online at www.ridgeatcastlerock.com. For a guided in-person tour, please arrive at the central leasing office 5 minutes before your scheduled appointment. You can also call us at (877) 839-9201. Virtual tours are also available — contact the leasing office for details.
To apply, you will need a valid government-issued photo ID, proof of income (a general guideline is combined household income of at least two times the monthly rent), and rental history or references. Per Colorado law, you have the right to provide a Portable Tenant Screening Report (PTSR) that is no more than 30 days old, as defined in §38-12-902(2.5), Colorado Revised Statutes. If you provide a PTSR, MG Properties is prohibited from charging you a rental application fee or a fee to access or use the PTSR.
Move-in costs include your first month's rent and applicable fees. Ridge at Castle Rock frequently offers move-in specials — contact the leasing office for current promotions. Pet residents will pay a $300 pet deposit (total, one-time), monthly pet rent of $30 per pet, and a one-time Pet DNA fee of $60 per dog.
Ridge at Castle Rock offers flexible lease term options. Renewal notices will be sent 60 days in advance of your lease expiration. A 60-day written notice is required to vacate. If you need to move out early, please contact the leasing office to discuss your options and any applicable fees.
Rent is due on the 1st of each month. We use Bilt Rewards for rent payments — pay directly through the Bilt app or at biltrewards.com. Payment options include bank account/ACH (no fee), debit card ($9.95 fee per transaction), or credit card (3% fee per transaction). Paying rent through Bilt also earns you Bilt Points redeemable for travel, fitness, dining, and more — even toward a future home purchase. Late fees are posted on the 9th at 5% of the monthly rent amount.
Residents are responsible for gas and electric, paid directly to the utility provider. Water and trash are billed through ConService (a third-party utility billing service) and paid with your rent each month. There is a one-time utility account start-up fee and a one-time final bill fee — no recurring monthly utility admin fee. Residents may use any internet provider of their choice. Please visit www.ridgeatcastlerock.com for a full breakdown of what is included in your rent.
Before moving in, you will need to complete your lease signing, pay your move-in costs, and provide proof of renter's insurance via the link that will be emailed to you. You will also schedule a move-in appointment with the on-site team, during which a final move-in inspection of the unit will be completed. Keys and gate access credentials will be provided at your move-in appointment.
A 60-day written notice is required prior to your move-out date. Your apartment should be left in clean condition upon vacating. Charges may apply for damage beyond normal wear and tear. A deposit accounting statement, along with any applicable refund, will be sent within 60 days of move-out. Please contact the leasing office for a full move-out checklist.
Maintenance requests can be submitted through the Bilt app or by contacting the leasing office directly at (877) 839-9201. Residents consistently report quick maintenance response times. For after-hours emergencies such as flooding, gas leaks, no heat, or security issues, call the same leasing office number — Elise AI will answer and escalate your emergency to the on-call team.
|
Amenity |
Details / Hours |
|
Swimming Pool |
Resort-style pool — open daily 10:00 AM – 10:00 PM |
|
Fitness Center |
Fully equipped |
|
Fenced Dog Park |
On-site fenced enclosure |
|
Dog Spa / Wash Station |
On-site grooming and wash area |
|
Clubhouse |
Beautiful community clubhouse |
|
BBQ / Picnic Area |
Outdoor barbecue and seating |
|
Car Wash Facility |
On-site car wash |
|
In-Home Laundry |
Full-size washer/dryer in every unit |
|
Gated Access |
Partially gated community with controlled access entry |
|
Storage Units |
On-site storage available |
|
Parking Type |
Details |
|
Surface Lot (Gated) |
Included; gated community parking |
|
Detached Garages |
Available for additional fee (~$150/mo) |
|
Reserved Spots |
Available for additional monthly fee |
|
Guest Parking |
Contact leasing office for details |
Contact the leasing office for current garage and reserved spot rates and availability.
Ridge at Castle Rock warmly welcomes your pets. Dogs and cats are accepted, subject to breed restrictions. Dogs are subject to a one-time Pet DNA fee. The community features a fenced dog park and a dog spa/wash station on-site.
|
|
Details |
|
Max Pets |
2 per apartment |
|
Pet Deposit |
$300 total (one-time) |
|
Monthly Pet Rent |
$30 per pet per month |
|
Pet DNA (Dogs only) |
$60 per dog (one-time) |
|
Breed Restrictions |
Yes — contact leasing for details |
Guest policy details, including maximum stay limits and overnight visitor rules, are outlined in the lease agreement. Please review your lease or contact the leasing office for details.
Subletting, lease assignment, and short-term rental platforms such as Airbnb are not permitted. All occupants must be listed on the lease.
Ridge at Castle Rock is a partially gated community with controlled access entry. The on-site management and maintenance teams are available during office hours. For after-hours security concerns, contact the leasing number and Elise AI will route your call appropriately.
Yes, Ridge at Castle Rock has accessible units available. If you require a reasonable accommodation or modification due to a disability, please contact the leasing office in writing. We are committed to compliance with the Fair Housing Act and will work with you to identify appropriate solutions.
Ridge at Castle Rock has a fantastic selection of restaurants and eateries within walking distance right in the Mercantile District — just steps from your front door.
|
Restaurant |
Type |
Distance |
Address |
|
Champagne Velvet Proper Kitchen & Bar |
Kitchen & Bar |
4 min / 0.2 mi |
2355 Mercantile St |
|
Ito Sushi Asian Bistro |
Japanese |
6 min / 0.5 mi |
2240 Mercantile St #100 |
|
The Library CO. |
Kitchen & Bar |
5 min / 0.2 mi |
3911 Ambrosia St #101 |
|
Nothing Bundt Cakes |
Bakery / Cakes |
5 min / 0.3 mi |
2240 Mercantile St Suite 101 |
|
The Whiskey Lodge |
Kitchen & Bar |
6 min / 0.5 mi |
3911 Ambrosia St Suite 3 |
|
Store |
Distance |
Address |
|
King Soopers |
~2 mi |
750 N Ridge Rd, Castle Rock |
|
King Soopers Marketplace |
~3 mi |
5544 Promenade Pkwy, Castle Rock |
|
Whole Foods Market |
~3.5 mi |
6384 Promenade Pkwy, Castle Rock |
|
Natural Grocers |
~3 mi |
4510 Trail Boss Dr, Castle Rock |
|
Safeway |
~3 mi |
880 S Perry St, Castle Rock |
Castle Rock offers an incredible range of outdoor recreation, dining, shopping, and adventure — much of it within walking distance or a short drive from Ridge at Castle Rock.
|
Place |
Type |
Distance |
Address |
|
Mercantile Park |
Public Park |
351 ft |
3955 Bilberry St |
|
Ubergrippen Indoor Climbing Crag |
Rock Climbing |
3 min / 0.1 mi |
3690 Bilberry St |
|
East Plum Creek Trail |
Trail / Nature |
~1 mi |
Meadows Trailhead |
|
Butterfield Crossing Park |
Park |
1.5 mi |
3952 Butterfield Crossing Dr |
|
Outlets at Castle Rock |
Shopping |
1.6 mi |
5050 Factory Shops Blvd |
|
The Wiggly Field Dog Park |
Dog Park |
1.8 mi |
4752 Meadows Blvd |
|
The EDGE Ziplines & Adventures |
Adventure Sports |
3.6 mi |
1375 W Plum Creek Pkwy |
|
The Castle Rock |
Historical Landmark |
3.4 mi |
Castle Rock, CO |
|
Philip S. Miller Park / Challenge Hill |
Regional Park |
~1.5 mi |
1375 W Plum Creek Pkwy |
|
Ridgeline Open Space |
Trails / Hiking |
~1 mi |
Castle Rock, CO |
Ridge at Castle Rock is ideally positioned along Colorado's Front Range with direct I-25 access, placing Denver approximately 30 miles north (~35 minutes) and Colorado Springs approximately 40 miles south (~40 minutes). The East Plum Creek Trail is accessible nearby for walking and cycling. Denver International Airport (DEN) is approximately 55 miles away, roughly a 50–60 minute drive.
|
Day |
Hours |
|
Monday |
9:00 AM – 6:00 PM |
|
Tuesday |
9:00 AM – 6:00 PM |
|
Wednesday |
12:00 PM – 6:00 PM |
|
Thursday |
9:00 AM – 6:00 PM |
|
Friday |
9:00 AM – 6:00 PM |
|
Saturday |
10:00 AM – 5:00 PM |
|
Sunday |
Closed |
3715 Bilberry Street, Castle Rock, CO 80109
Phone: (877) 839-9201
Website: www.ridgeatcastlerock.com
For after-hours maintenance emergencies, call the same number — Elise AI is available 24/7 and will escalate your request to the on-call team.
We use Bilt Rewards as our resident platform. Through the Bilt app you can pay rent, submit maintenance requests, and earn Bilt Points every time you pay rent — even with a bank account. Points can be redeemed for travel (flights, hotels), fitness memberships, dining, and more, or saved toward a future home purchase. Download the Bilt app and connect your unit to get started.
Castle Rock is the Douglas County seat and is home to several significant public-sector and healthcare employers. The town's strategic location on I-25 also makes it a practical base for commuters to both the Denver Tech Center (~25 miles) and Colorado Springs (~40 miles).
|
Employer |
Industry |
Location / Website |
|
Douglas County Government |
County Government |
Castle Rock, CO | douglas.co.us |
|
Douglas County School District |
Education |
Castle Rock, CO | dcsdk12.org |
|
Town of Castle Rock |
Municipal Government |
100 N Wilcox St | crgov.com |
|
Castle Rock Adventist Hospital |
Healthcare |
Castle Rock, CO | centura.org |
|
UCHealth Castle Rock Medical Center |
Healthcare |
4404 Barranca Ln | uchealth.org |
|
The Outlets at Castle Rock |
Retail |
5050 Factory Shops Blvd | outletsatcastlerock.com |
|
State Farm (Regional Operations) |
Insurance / Finance |
Castle Rock area | statefarm.com |
Didn't find an answer?
Our team is always ready to answer your questions.
